318-595-0113 |    Open Mon-Fri 9-6, Sat 10-2

Answers to our most frequently asked questions

Will I be updated throughout the repair process?

We have been repairing devices for many years - we understand that customer communication is key to being able to give a second to none service. We have a specially designed system in order to automatically update you every step of the way via email and sms. These are real time updates so that you are kept in the loop along side our customer account managers. 

Is my device data safe?

We understand that you need to trust the company handling the device, and can ensure that all of your sensitive data is kept safe at all times. That said, we always recommend that you back up and erase your device for extra security. If this is not possible or you do not wish to reset your device, we will you to provide the access code. This code is only accessible by your acting account manager, held in secure data storage, and is not passed given to anyone other than your account manager.

All of our technicians, customer service staff, and managers have been fully DBS checked as standard during the introduction to employment by Master Mobile.

I Have A Busy Schedule, Can You Accommodate?

Life and schedules can be tricky, this in mind we have opened our customer service levels even further - Our customer support lines and appointment services are available 10 AM - Midnight 7 Days A Week. 

Is Your Repair Work Guaranteed?

We hold the highest confidence in all of our repair services. 90 Days Warranty is applied to all repairs carried out with the exception of liquid damage repairs. 

We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.

If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking. 

Am I able to speak with a human, or can I only book online?

We'd love to chat with you! We have a full customer service team ready to help with your requests and are available between 10 AM - Midnight 7 Days A Week. 

With us, you are able to get up to date information on the latest pricing and service availability in your area.

Are you an existing customer? We can give you an update regarding the status of your repair process. 

Will you wipe my device data?

If you are mailing in a device, for security reasons, we recommend but do not require that you back up and erase your personal data before shipping the device to us. Whether or not. you choose to wipe your device, we will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to wipe your device, we will only do so once we have contacted you and obtained your full permission.